Last Updated 2020-11-16
OUR PRIVACY COMMITMENT TO YOU
This Privacy Policy explains how we will use personal information that you provide to us or we collect from you, for example, when you place an order for tickets via our website. It also explains the ways in which we will protect your personal information and sets out your rights in respect of our processing of your personal information.
In respect of any personal information that we collect from you, the data controller (the company that is responsible for your privacy), is The Ambassador Theatre Group Limited. The Ambassador Theatre Group includes LoveTheatre, ATG Tickets Group Line and Nova Cinema.
LOVEtheatre.com™ and Groupline.com are owned and operated by The Ticket Machine Group Limited, a wholly owned subsidiary of The Ambassador Theatre Group Limited.
Note that you are required to be at least 18 years old to use our websites and services, and we do not intentionally collect personal information from anyone under 18. No-one under 18 should attempt to submit any personal information to us.
Please also read our Website Terms of Use and Cookie Policy which govern your use of our websites.
NAVIGATING THIS PAGE
“ATG” and “Ambassador Theatre Group” (and “we”, “our”, “ours” and “us”) refers to The Ambassador Theatre Group Limited, a leading venue owner, producer and ticketing operator in the arts and entertainment industry, registered in England and Wales with registration number 2671052 and whose registered office is at Alexander House, Church Path, Woking, Surrey GU21 6EJ.
2. COVID-19 ADDITIONAL INFORMATION (NHS TEST AND TRACE/TEST AND PROTECT, NON-INVASIVE TEMPERATURE CHECKS)
The UK is currently experiencing a public health emergency as a result of the coronavirus (COVID-19) pandemic. The event venues are taking a range of additional measures to keep their team members, local community and guests safe, including following any government requirements and/or guidance as necessary. This section of our privacy notice explains how we will use your personal information in order to support these efforts.
NHS Test and Trace/Test and Protect
To support the efforts of NHS Test and Trace (for England), Test and Protect (for Scotland) and Test, Trace, Protect (for Wales), the event venues are obliged by law to keep a temporary record of visitors for 21 days and supply such data to the relevant test and trace scheme where requested by them. We are assisting the venues in this process by collecting such information when you purchase tickets and sharing the required personal information either with the venue or directly to the relevant NHS scheme if requested.
Where you purchase a ticket from us for a show or event which is taking place at a non ATG venue which is operated by a third party, we may be obliged by law to share your personal information with the venue or directly to the relevant NHS scheme if requested. Where the data is shared with the venue, the venue will at that point become responsible for your data for the period that it holds it as an independent data controller. In most cases the venue will be clear from your ticket and booking information but if in any case this is not clear please do not hesitate to contact us. For more information on how our venue partners handle your information you should consult their privacy policy.
The use of your information is covered by the General Data Protection Regulations Article 6 (1) (c) – a legal obligation to which a venue operator are subject to. The legal obligation to which we’re subject, means that we’re mandated by law, by a set of new regulations from the government, to co-operate with the NHS Test and Trace service, in order to help maintain a safe operating environment and to help fight any local outbreak of coronavirus.
Information collected
When you book a ticket for an event, we will collect the following data about the lead booker (as per normal requirements):
Each visitor will also be provided with the option of providing their data (as per above) in addition to the lead booker:
We encourage you to provide this information prior to attending the event/venue in order to avoid any additional delays to yours and other people’s experience at the event/venue.
The accuracy of the information provided will be the responsibility of the visitor who provides it. We will not verify any visitor’s identity for NHS test and trace purposes. We will not collect any additional data for these purposes.
How we use your data
The data collected above for the applicable NHS test and trace service will only be used for contract tracing and not for any other purpose unless we ordinarily collect such data for other purposes and as set out in this privacy policy. We will pass the data collected to the relevant NHS test and trace scheme or the venue to share with the appropriate NHS scheme, where requested by them.
We will keep the data collected for a period of 21 days, in line with the government’s guidance. Once this retention period has ended we will securely delete the data in line with our retention policy (unless we already collect and keep such data for other purposes).
For more information on how NHS Test and Trace works please visit here: https://www.gov.uk/guidance/nhs-test-and-trace-how-it-works
For more information on how NHS Test and Protect works please visit here: https://www.nhsinform.scot/campaigns/test-and-protect
For more information on how NHS Test, Trace, Protect works please visit here: https://gov.wales/test-trace-protect-coronavirus
NHS Scotland’s privacy notice on NHS Test and Protect can be found here: https://www.informationgovernance.scot.nhs.uk/covid-19-privacy-statement/
Non-invasive Temperature checks
As part of a range of measures to combat Covid-19 and to protect staff, customers and local community, venues may be utilising thermal imaging scans of visitors in order to check for high temperatures and it may be a condition of entry at the event/venue. Please refer to the relevant venue/event partner’s privacy policy in relation to how they use your data in relation to non-invasive temperature checks.
Additional Information about your Health
Please note we will not ask you to provide us with any health information (special category data under data protection laws). You may however be reminded of any entry conditions to the venues which may include for example a self-assessment by the visitor of their own health that if they feel unwell, are displaying any symptoms of Covid-19, have been told to self-isolate or believe they could be refused entry on the basis of their own self-assessment, then they should not enter the venue.
3. HOW WE USE YOUR PERSONAL INFORMATION
What information will you collect from me?
When you use our website(s) or other services, we may collect and use your information in several different ways. The main reasons are:
Please note that if you choose not to share your personal information with us, or refuse certain contact permissions, we may not be able to provide you with some services that you have asked for.
How and when we collect your personal information
Generally, we collect your information when you decide to interact with us. This could include purchasing online, over the phone, in person when you sign up to receive emails from us. We also look at how our websites are used, so that we can offer the best possible experience.
We collect information in a number of ways, which are listed below:
We may also receive information about you from:
What Personal Information we may collect
We will collect personal information that you submit to us when you make use of our website(s) or services and/or you contact us. This information may include, but not be limited to:-
How we use the Personal Information that you provide us with
Please note, that if we discover any criminal activity or alleged criminal activity through our fraud monitoring and suspicious transaction monitoring, we will process this data for the purposes of preventing or detecting unlawful acts. We aim is to protect the individuals we interact with from criminal activities.
What about sensitive personal information?
In the course of providing our goods or services to you, we may collect information that could reveal your religious beliefs or information about your health. Information like this is considered “sensitive personal information” under data protection laws. We only collect this information where you have given your explicit consent, it is necessary, or you have deliberately made it public.
Examples of when we may collect this information could be in the following circumstances:
When you provide us with any sensitive personal information, you explicitly agree that we may collect it and use it in accordance with this Privacy Policy.
If you do not allow us to process any of your sensitive personal information, this may mean that we are unable to provide all of part of the services that you have requested from us. Please be aware that in such circumstances, you may not be entitled to cancel or obtain a refund of any price that you have already paid.
Technical Information we collect from you
We automatically collect certain limited information about your device and your visits to our websites which may be considered personal information. This information may include the type of data set out below.
Device data
The type of device or platform that you use to access our website(s), such as a computer or mobile device.
Location data
Your use of our websites and services may generate geographical data, e.g. the location or time zone of a device, or an IP address which we may collect.
Log data about your visit
Information about your unique visit to our website, such as URLs, your internet service providers, the number and timing of clicks to and from our website(s), which events you view, page response times, download errors, length of visit to our website pages, page interaction data (e.g. scrolling, clicks and mouse-overs), email engagement rates and activities and methods to browse away from the page.
How we use this Technical Information
Information we receive from other sources
Certain third parties may provide us with personal information about you. In each case, it is the third party’s responsibility to ensure that is has obtained your consent to share your personal information with us. Where possible, we will ask a third party to confirm that it has the right to pass this information to us.
Third party services
You may give us permission to access your personal information in other third-party services, e.g. you may link your account to Facebook or Instagram, which allows us to access content on these platforms.
How we use third party services data
ATG Group companies
The companies within the Ambassador Theatre Group work closely to deliver services to you.
How we use our Group data
Our ticketing agents
We sometimes appoint third party ticketing agents to promote and sell our products on our behalf. Where you have purchased one of our products from an agent it will be necessary for the agent to pass your details on to us so that we can fulfil your order. To contact you about any cancellations, amendments or additional information in respect of your ticket order
Collation of Personal Information
We may collate different categories of information that we collect about you. Where this is the case, and where such collated data amounts to personal information, we will process this data in accordance with this Privacy Policy.
We will never sell, exchange or otherwise distribute your personal information to companies outside of our group for their own marketing activities without your consent except to the extent required by applicable laws and regulations, or as set out in this Privacy Policy.
However, we share your data with other companies as an essential part of being able to provide our services to you:
Exceptional circumstances
We may also disclose your personal information to third parties if:
Anonymised and pseudonymised data
We may anonymise personal information so that you can no longer be identified from such information. We may also pseudonymise your personal information. This allows us to recognise where multiple behaviours are linked, without seeing any personally identifiable data.
5. YOUR INFORMATION AND DIRECT MARKETING
Where you have consented or where we have a legitimate interest we will use your personal information to contact you via email, SMS, push notification, telephone or post (depending on any preferences notified to us) with relevant information about the Ambassador Theatre Group, our websites, our products, services, offers and events. Where you have asked to receive information about our corporate partners or sponsors, your personal information will be used by us to send this information to you.
How to stop marketing messages
You can stop receiving marketing messages from us at any time. You can do this:
Once you do this, we will update your profile to ensure that you don’t receive any further marketing messages. However, please note that it might take a few days for our systems to be updated, so you might continue to receive messages from us whilst we process your request.
Stopping marketing messages from us will not end communications such as updates in relation to your order of tickets or useful information about your visit to one of our events.
6. THIRD PARTY LINKS
Our websites and communications with you may provide links to the websites of third parties. Please remember that when you use a link to go from one of our websites to another website, or you request a service from a third party, this Privacy Policy no longer applies.
Your browsing and interaction on any other website, or your dealings with any other third-party service provider, are subject to that website’s or third-party service provider’s own rules and policies.
We do not monitor, control, or endorse the privacy practices of any third parties.
We encourage you to become familiar with the privacy practices of every website that you visit or third-party service provider that you deal with, and to contact them if you have any questions about their respective privacy policies and practices.
This privacy policy applies solely to personal information collected by us through our websites and does not apply to these third-party websites and third-party service providers.
7. KEEPING AND STORING YOUR INFORMATION
Retaining your personal information. We keep your personal information for as long as we require for the purposes for which it was collected (see above). Once the relevant purpose has been satisfied we will securely delete or anonymise your personal information unless we are required to retain a copy of such information under applicable law.
Where we store your personal information. All personal information that you provide is stored on our secure servers or those of our suppliers which may be situated outside of the European Economic Area (“EEA”). Your information may also be processed by staff operating outside the EEA who work for us or for one of our suppliers for the purposes set out in this Privacy Policy. Where we transfer personal information outside of the EEA we will ensure that adequate contractual safeguards are in place (e.g. the European Commission’s standard data protection clauses or “model clauses“), to ensure the security of your personal information is maintained when it is processed by the third party.
8. HOW WE PROTECT YOUR PERSONAL INFORMATION
We are committed to keeping your personal information secure. We take appropriate technical and organisational measures to ensure the security of all personal information we hold (and endeavour to only work with third parties who provide equivalent protections) in accordance with industry best practices (for example, if you provide us with your credit card information, the information is encrypted to ensure its security). However, please note that there are inherent security implications of disclosing personal information online for which we cannot be held responsible.
Account details. You are responsible for keeping the log in details and password in respect of any account you hold with us confidential at all times.
9. WHAT ARE YOUR RIGHTS OVER YOUR PERSONAL INFORMATION
You have rights in relation to the personal information we hold about you, and have the right to:
10. CHANGES TO HOW WE PROTECT YOUR PRIVACY
To ensure that you continue to be aware of how we use your personal information, we will update this privacy policy from time to time to reflect any changes to our use of your personal information. We may also make changes as required to comply with changes in applicable law or regulatory requirements.
If we make significant changes to this Privacy Policy, we will make that clear the next time you access our website or notify you by some other means of contact such as email, so that you are able to review the changes before you continue to use our website and/or services. However, we encourage you to review this privacy notice periodically to be informed of how we use your personal information.
11. HOW WE USE COOKIES ON OUR WEBSITES
We use cookies on our website. For more information on cookies, please see our Cookie Policy to find out more about the cookies we use and how to manage and delete cookies.
12. CONTACT US
If you have any questions about this Privacy Policy, or you want to exercise your rights, please get in touch with us by:
Have a concern or wish to make a complaint about any aspect of our privacy practices, including the way we’ve handled your personal information, you can report it to the UK Information Commissioner’s Office (“ICO“). You can find details about how to do this on the ICO website at https://ico.org.uk/concerns/ or by calling their helpline on 0303 123 1113.
